Testimonials

Customer comments:

They consistently perform above and beyond our expectations with quick response, effective execution, and friendly customer service.

John listened to our needs as a nonprofit and helped us develop a system that is affordable and tailored to our organization.  We are now able to share important files which we were unable to do before.

Each time we have called on Austin Free-Net, the technical consultants have maintained a positive attitude even in our distress and panic.  They have answered each of our questions in a respectful and non-condescending manner.

I have had many opportunities to call on John Neale and, more recently, John Harvey to resolve our computer networking challenges to keep our nonprofit up and running.  Every time, they have responded quickly and professionally – showing patience with our limited technical knowledge and working diligently and professionally until they solved the problem.

I’m moved to write because, as one of Austin Free-Net’s first customers, we know first-hand how fortunate nonprofits in Austin are to have Austin Free-Net available to provide affordable, top-of-the-line technical support.  

Thank you so much for the wonderful wireless network you set up for our new office. John and Denise were extremely helpful in explaining how the system worked, in addition to handling the network setup. They made even the least technical members of our staff feel comfortable with the information and quickly jump into using the system.

As a nonprofit, School & Main Institute was delighted to be able to support a community-oriented, entrepreneurial nonprofit with its business, while getting great service at an extremely cost-effective price. I hope this business venture of Austin Free-Net really takes off - I can't imagine that it won't, once word gets out in the community.

Having up to 20 different people all with varying degrees of expertise using one computer created our biggest problem - how to keep the computer from crashing. To the rescue came Austin Free-Net, which earned our appreciation quickly with their multi-user computer expertise. John installed Fortress software and restored our broken computer to perfect running order. The computer has now been up and running flawlessly for over two months. We are very grateful for the assistance of Austin Free-Net and look forward to working with them in the months to come.